At AEGIS London, we believe the best platforms are built not just with technology, but with insight from the people who use them every day. That’s why, in June 2025, we asked our OPAL users to share their thoughts on: what they value most, where we could do better, and how we might evolve OPAL to meet their needs in the years ahead.

The response was outstanding. We received 200 survey submissions, and we’d like to thank everyone who took the time to contribute. Congratulations go to Zac Crosley (CRC Group) and Isobel Tremble (Miller Insurance), who each won a magnum of champagne in our random prize draw for participants.

Launched in 2016 as a proof of concept, OPAL began with a relatively niche property product – a wind deductible buydown – and wrote $15 million in premium in its first year. Today, OPAL handles a much broader range of products and lines, including Errors and Omissions insurance and Standalone Terrorism Liability cover.

The results of our recent user survey were interesting and insightful.

• Over 90% of respondents reported being happy with the service provided by our dedicated Digital Trading Division. This is a testament to the team’s commitment to fast, responsive, and expert support.
• Almost 50% of users now receive submissions in a structured format – an encouraging statistic that confirms the increasing efficiency in how risks are being presented. We're actively exploring ways to make this process even faster and more user-friendly, helping you get quotes quicker than ever.

But the survey wasn’t just a pat on the back, it was also a call to action.

Based on your feedback, we’ll be taking several steps to improve your experience with OPAL:

• Simplifying how you contact the OPAL team: we're working to streamline communications and make it easier for you to get in touch with the right person at the right time.
• Running dedicated training sessions: starting later this year and continuing into 2026, we'll be offering training to help both new and experienced users get the most out of the platform.
• Reviewing our products and appetite: we’ll be re-evaluating our question sets, product formats and overall appetite to ensure they align with broker needs and market conditions.

As we look ahead, our goal remains simple: to make OPAL not just a platform, but a true partner in your placement process. Thank you again for your feedback – and for helping us build a better, smarter, more responsive digital underwriting experience.

By Mark Wilding, AEGIS London, Digital Product Development Specialist