Complaints Protocol

A complaint may be made against us or an agent of ours when acting on our behalf.

In the event that you wish to make a complaint you may contact us on:

The Compliance Officer 
AEGIS Managing Agency Limited 
33 Gracechurch Street 
London EC3V 0BT

Email: complaints@aegislondon.co.uk
Telephone: +44 (0)20 7265 2100
Fax: +44 (0)20 7265 2101
Website: https://aegislondon.co.uk/contact-us/complaints.html

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints 
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Website: https://www.lloyds.com/policyholder/policyholder-complaint

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)800 023 4 567
Website: www.financial-ombudsman.org.uk