- Claims team in top quartile for service quality
- Service outperforms the market average
- Recognised as one of the most consistent service providers in the London Market
29 January 2026, London – For the tenth consecutive year, AEGIS London’s claims team has been awarded the coveted Outstanding Claims Service Quality Marque by the independent research organisation Gracechurch Consulting – an accolade AEGIS London has received every year since the Marque’s inception in 2017.
AEGIS London exceeded the threshold of positive ratings for communication and commerciality in data collected from the Gracechurch London Claims Service Monitor. Its service has remained strong throughout 2025, demonstrating the team’s dedication to providing consistent quality service. The team scored 78% positive ratings and is in the top quartile for average service scores.
AEGIS London was also strongly recommended by claims brokers, who cited the team as ‘very knowledgeable and easy to communicate with.’
Ben Bolton, managing director, Gracechurch, said: “2026 marks the tenth consecutive Service Quality Marque awarded to AEGIS London. This recognition reflects a claims team that continues to deliver consistent, high-quality service, and is among the most dependable in the London Market.”
Kerry Williams, AEGIS London’s head of claims, said: “We feel very proud to have achieved the Gracechurch Claims Quality Marque for the tenth year in a row. This award is testament to my team’s unwavering commitment to delivering consistent, market-leading claims services to our clients and the broker community. While this award validates our efforts and dedication, we will continue to remain focused on improving the quality of customer service and raising the bar year-on-year.”
Alex Powell, AEGIS London’s CEO, said: “This recognition reflects the strength and consistency of our claims proposition and the high standards the team continues to deliver. Sustaining this level of service over such a long period requires discipline, expertise and a clear focus on clients, and I am proud of the way Kerry and the team continue to set the benchmark for claims service in the London Market.”
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on key service metrics: communications and commerciality.
Based on the Gracechurch evidence, Service Quality Marque achievers deliver great service experiences consistently and rate highly on being customer focused. According to Gracechurch, this means that brokers can recommend these insurers to clients with confidence.
ENDS/
Media contact:
Adam Holden, Omnia Partners
07917 000028
Adam.holden@weareomniapartners.com
Bijal Tanna, Omnia Partners
07772 877364
Bijal.tanna@weareomniapartners.com
Notes to Editors
About AEGIS London:
AEGIS London operates Lloyd’s Syndicate 1225 and comprises the UK-based subsidiaries of AEGIS (Associated Electric & Gas Insurance Services Limited), a mutual insurance company that serves the needs of the North American energy industry. From its origins in 1999, AEGIS London has become a top quartile diversified Lloyd’s Syndicate, leading and participating in a wide range of business classes with a talented team of over 230 people.