London, UK — For the eighth year in succession, AEGIS London’s claims team has been awarded the prestigious Outstanding Claims Service Quality Marque by independent research organisation Gracechurch Consulting.
In order to earn the award in Gracechurch’s annual survey of London market claims operations, AEGIS London’s team had to be recommended by claims broking specialists and exceed the threshold of over 75% positive ratings for communications and commerciality.
Gracechurch Consulting said that AEGIS London’s service was now among the best in the market. AEGIS London’s claims team, the firm added, knew what it had to do to be excellent and was not satisfied until it had achieved this standard.
Richard Foulger, AEGIS London’s head of claims, said: “The team and I are thrilled to have achieved the Gracechurch quality marque. It’s the gold standard for London market claims operations and a real badge of quality. AEGIS London’s reputation is built on exceptional claims service and this supports that.”
Kerry Williams, AEGIS London’s deputy head of claims, said: “The last few years have been challenging for London market claims teams with the pandemic, global supply chain issues and increasing political unrest. We’ve worked hard to maintain our service throughout this time while creating a claims service that’s one of the best in the market. This award stands testament to the commitment and expertise of our people.”
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on communications and commerciality.
Based on the Gracechurch evidence, service quality marque achievers deliver great service experiences consistently at least 75% of the time, and rate highly on being customer focused. According to Gracechurch, this means that brokers can recommend these insurers to clients with confidence.
ENDS
Media contact:
Adrian Beeby, Luther Pendragon
07879 403564
Notes to Editors
AEGIS London operates Lloyd’s Syndicate 1225 and comprises the UK-based subsidiaries of AEGIS (Associated Electric & Gas Insurance Services Limited), a mutual insurance company that serves the needs of the North American energy industry. From its origins in 1999, AEGIS London has become a top quartile diversified Lloyd’s Syndicate, leading and participating in a wide range of business classes with a talented team of over 230 people.