London, UK — AEGIS London delivered an exceptional claims performance in 2021, according to independent insurance research firm, Gracechurch Consulting, which awarded AEGIS London its claims quality marque for the sixth year in succession.
Claims teams achieve the award based on a range of empirical measures, including having a 12-month consistently above-average ‘Net Promoter Score’ (NPS).
One of only six London market businesses to qualify for the marque, all core reputation metrics that make up the NPS were even better than 2020 levels, including speed of response, commerciality, communication, strength of relationships and expertise.
Commenting on the results, Richard Foulger, AEGIS London Head of Claims said:
“We worked extremely hard to deliver exceptional service for brokers and insureds in 2021 during a period when the market was still grappling with the challenges posed by remote working, an exceptional run of cat losses and ongoing pressures in the casualty space.
“I am beyond proud of the superb effort made by our claims professionals and the fact that our NPS is up 14 points in what was otherwise a static market.
“The Casualty claims team in particular pulled out all the stops, topping the market league table for claims handling in this class.”
Ben Bolton, Managing Director, Gracechurch Consulting said:
“At the end of 2021 there was some frustration among brokers with claims standards right across the London market, and in particular concerns around speed of response, accessibility of decision makers and communication. AEGIS London listened to those concerns and its claims handlers are recognized as moving faster than the market and known for their high levels of market knowledge, technical expertise and attention to detail. They have worked really hard to deliver a stand-out service for clients and brokers.”
Ruth Starling, Luther Pendragon
020 7618 9100
Notes to Editors
AEGIS London operates Lloyd’s Syndicate 1225 (the Syndicate) and comprises the UK-based subsidiaries of AEGIS (Associated Electric & Gas Insurance Services Limited), a mutual insurance company that serves the needs of the North American energy industry. AEGIS London has grown from its origins as an energy insurance specialist and is today a successful, diversified business, leading and participating in a wide range of classes traditionally written in the Lloyd's market. With over 170 people in its team in London and three in Canada, the business continues to develop its capabilities in new business lines, bringing its unique, collaborative style to new clients and new classes, while operating for the mutual benefit of all involved.