At AEGIS London, our Claims Commitment is more than just words on a piece of paper – it is something that we live and breathe as an organisation. Quite simply, it is a promise to clients to find ways to pay their valid claims and to give them certainty as soon as possible at a time when uncertainty is what they need least. The Commitment is made safe in the knowledge that it is something we deliver and we know from both brokers and clients that we continue to deliver it each and every day. In fact, we didn’t launch the Commitment until we knew we were delivering on the promises we make in it. But don’t simply take our word for it – hear what our customers say about us and then think about choosing AEGIS as your trusted partner.

Our Underwriters and Claims experts work closely together in one team and we make it our business to understand the needs of each client. In addition to the experienced Claims team in London, we offer an additional resource based in North America. We are available to meet with clients and offer ancillary claims services and pre-claim planning to supplement our market-leading claims handling service.

AEGIS London Claims Commitment

We provide a claims service of choice delivering claims focus, quality and speed. We will:

  • Treat all clients fairly and find ways to pay claims.
  • Promote prompt payment of claims and leadership that provides market solutions.
  • Issue confirmation of coverage at the earliest opportunity and be clear about the process to deliver payment.
  • We guarantee to see brokers on the same day as a request.
  • Advance payment on placements where we have written 100%.
  • Respond faster than the Lloyd’s average and not greater than two days.

To learn more about the AEGIS London Claims Commitment, please contact our Claims team at: 

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